Terms & Conditions
General Terms:
- The ticket will be treated as canceled if the passenger fails to report at the reporting station 15 minutes before the bus arrival.
- The authority reserves the right to change schedules/seats in case of emergency situations.
- The authority will not be held responsible for any illegal goods carried by the passenger.
- Passenger may cancel his/her tickets prior to 24 hours from the time of journey from Saafir Online.
Other Terms:
Saafir.co is only the ticket reseller. It does not operate umrah services of its own.
Saafir.co's responsibilities include:
- Issuing a valid e-ticket (a ticket that will be accepted by the umrah operators) for its' network of operations;
- Providing customer support and information regarding ticket availability and online purchase;
Saafir.co' responsibilities do NOT include:
- The umrah operator changes ticket price.
- The umrah operator not departing/ reaching on time.
- The umrah operator seats not being up to the customer's expectation.
- The umrah operator canceling the trip due to unavoidable reasons.
- The baggage of the customer getting lost/stolen/damaged.
- The umrah operator changes a customer's seat at the last minute to accommodate a family/lady/child/patient or any other reason.
- The customer waiting at the wrong boarding point (please call the umrah operator to find out the exact boarding point).
- The umrah operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the umrah departure point.
- The departure times mentioned on the ticket are only tentative timings. However, the umrah operator will not leave the source before the time that is mentioned on the ticket.
Passengers are required to furnish the following at the time of boarding the bus - A copy of the Ticket / E- ticket. Failing to do so, they may not be allowed to board the bus.
Cancellation Policy:
- The tickets booked through saafir.co are only cancellable from Saafir Online as per Cancellation Policy.
- Please note that the cancellation fee and cancellation period may differ from one Umrah operator to another.
- If purchase confirmation email/SMS gets delayed or fails because of technical reasons or as a result of incorrect ID / phone number provided by the user etc. a ticket will be considered 'purchased' as long as the ticket shows up on the confirmation page of www.saafir.co
- If the E-mail/SMS is not received then please call our customer care or email us to info@saafir.co for confirmation.
- Email/SMS service will not apply to customers purchasing tickets at the respective umrah operator counters. It will apply for purchase through online and our agent points and purchasing through call centers.
- Passenger cannot claim www.saafir.co liable for any situation, occurrence etc. happen due to failure of any responsibility of passenger or the umrah operators.
- www.saafir.co holds the right to update or change any terms time to time without any prior notice.
Return & Refund Policies
Before buying a ticket, customers are requested to read the following cancellation and refund policies carefully.
Cancellation Policy:
Tickets bought through saafir.co can be canceled as per the cancellation policy below:
- saafir.co is bound to comply with the terms set by the operator whose ticket it is selling. So, if the operator denies refund even though the claim was made within the terms mentioned here, saafir.co will be unable to issue such refund.
Auto cancellation:
- The ticket will be treated as canceled if the passenger fails to report at the reporting station 15 minutes before the bus arrival.
Failure to Pay:
- No ticket will be activated unless the customer has paid the full amount mentioned on the screen.
- saafir.co sometimes does the verification for the customer as a courtesy, but it is not saafir.co’s responsibility or service promise.
Ticket cancellation eligibility
To be eligible for refund, customers need to cancel the ticket from saafir.co before the applicable time. And must report the cancelation to the support center (i.e. Call +966506685736 or email to info@saafir.co) of saafir.co before (Excluding 12:00 AM to 07:00 AM)
Refund Policy
No ticket will be refunded unless it has been canceled as per the cancellation policy above. In case of technical problems or any failed transaction due to network failure, time delay on complete payment, input transaction ID/validation of transaction or any other situation where payment is successful but ticket is not generated in that case.
Amount of Refund:
saafir.co convenience fee is non-refundable even if the operator has canceled the trip. This fee is also non-refundable if the passenger cancels the tickets due to a change of decision to travel. As per policy of an umrah operator, saafir.co may deduct a certain percentage (%) of the ticket price towards cancellation fee, where-ever applicable For refunds through online payment gateways, a fee is charged by the payment company which will be deducted from the eligible refund amount. Similar conditions will apply if the bank charges any such additional fee.
Special Circumstances:
- If a customer has sent payment to saafir.co but the e-ticket is not confirmed or generated, i.e., there is no transaction ID or tickets booked/reserved by the mobile number of the mobile payment account, he/she can claim for refund in the similar procedure as above, without the ticket number. Such refunds will be given 7 business days (excluding Friday and Saturday) AFTER the event/trip has taken place.
- If a customer has made an excess or less payment for a ticket accidentally, he is eligible for refund but he must claim for the refund within 24 hours of making the payment.
- If a customer has reserved a ticket and made a payment, however, for some reason, the ticket purchase process was not successful and a ticket was not issued, a customer can claim a refund as per the policy above. Ticket number, the mobile used for booking and other information is required.
- In case of card payments, the last 4 digits of the card type of card is also needed.
- It is to be noted that for reasons beyond saafir.co’s control, payment may require some time to post on the payment gateway’s panel which www. saafir.co uses to verify payment.
Note: Terms and conditions of refund policy might update or change from time to time or change without any notice.
Privacy Policy
Saafir, a concern of Jatri Services Limited values the relationship with the customers. We are committed to handling customer information in a professional manner. We take the issue of privacy of our customers very seriously and want you to feel comfortable whenever they visit our website.
If you provide unique identifying information, such as name, address and other information to us, such information may be used for statistical and/or other purposes. Any personally identifiable information you submit while booking with saafir.co will not be disclosed, disseminated without your consent. Saafir may use your personal contact information such as Email, Mobile number to update you on any information regarding your travel or to update you on any offer(s).
We want you to feel confident about using saafir.co to plan and purchase your umrah tickets. Your personal information is safe and secure with us. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.
Cancellation process:
- First, you have to go to the ticket history option. You need to add your phone number/PNR/transaction ID to search for your ticket.
- Click at the cancellation option. Your request will be submitted to our team.
- Your money will be refunded with following our refund & cancellation policy.
There are few cancellation policies:
- Auto cancellation will happen if the customer fails to report at the reporting station 15 minutes before the bus arrives.
- If the customer fails to pay the full amount that mentioned in the screen will not get the activated tickets.
- To be eligible for refund, customers need to cancel the ticket from ‘Ticket History’ a day before(Excluding 12:00 AM to 07:00 AM) the journey time. And must report the cancellation to the support center (i.e Call +966506685736 or email to info@saafir.co).
- Saafir.co sometimes does the verification for the customer as a courtesy, but it is not saafir.co’s responsibility or service promise.
- If the customer faces any hassle at the counter after purchasing tickets from saafir.co, then the user has to give the complaint to our customer service or give an email to info@saafir.co within 3 days(72 hours) from the departure time.